vv77 Privacy Policy — How We Protect Your Personal Data

1 Who We Are

vv77 is an online casino and sports betting platform operating at https://vv77.io and serving players across Bangladesh. vv77 acts as the data controller in respect of all personal data collected through the platform, meaning we determine the purposes and means by which your personal data is processed.

If you have any questions about this Policy or wish to exercise any of your data rights, you may contact us at any time using the details provided in Section 14 of this document. Our dedicated privacy and data team will respond to all valid requests within 30 calendar days of receipt.

vv77 is committed to operating a platform that players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh can trust with their personal information. We believe that clear, honest privacy practices are a cornerstone of a responsible online gaming environment.

2 Personal Data We Collect

The categories of personal data that vv77 may collect from you are described in the table below. We collect only the data that is genuinely necessary for the purposes identified in Section 4 of this Policy.

3 How We Collect Your Data

vv77 collects personal data through the following channels:

3.1 Direct Collection

You provide data directly to vv77 when you register a Player Account, complete the KYC identity verification process, make a deposit or withdrawal, contact customer support, respond to a survey, participate in a promotion, or set responsible gaming preferences on your account dashboard.

3.2 Automated Collection

When you visit https://vv77.io, our servers automatically collect certain technical data including your IP address, browser type, device identifiers, and session behaviour (pages viewed, time on page, click patterns). This data is collected via server logs and first-party cookies. See Section 7 for our full Cookie Policy.

3.3 Third-Party Sources

In certain circumstances, vv77 may receive data about you from third parties, including:

• Payment processors such as bKash, Nagad, Rocket, and Upay — who provide transaction confirmation data to verify deposits and process withdrawals.
• Identity verification service providers — who assist with document authentication and fraud screening during the KYC process.
• Anti-fraud and anti-money-laundering screening providers — who flag high-risk profiles or sanction list matches.

Data received from third-party sources is used only for the specific purposes for which it was shared and is treated with the same level of protection as data collected directly from you.

4 Why We Use Your Personal Data

vv77 uses the personal data it collects for the following purposes:

• Account creation and management — to create and maintain your Player Account, authenticate your identity at login, and manage your account preferences including responsible gaming settings.
• Identity verification (KYC) — to verify that you meet the minimum age requirement of 21 years, confirm your identity in accordance with applicable compliance obligations, and prevent fraudulent registrations.
• Payment processing — to process deposit requests from and withdrawal requests to your registered bKash, Nagad, Rocket, or Upay account, and to maintain an accurate transaction record.
• Platform operation and improvement — to deliver the games, betting markets, and features available on vv77, and to use aggregated analytics data to identify performance issues and product improvements.
• Customer support — to respond to queries, complaints, and requests submitted through our support channels, and to maintain a record of support interactions for quality assurance purposes.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, collusion, and other forms of misconduct that may harm you or vv77.
• Anti-money-laundering (AML) compliance — to fulfil obligations under applicable AML frameworks, including transaction monitoring, suspicious activity reporting, and record-keeping.
• Responsible gaming — to administer self-exclusion requests, deposit limits, loss limits, and cooling-off periods, and to identify patterns of play that may indicate a developing problem with gambling.
• Marketing and promotions — to send you information about vv77 bonuses, promotions, and new features where you have consented to receive such communications. See Section 12 for details on how to manage marketing preferences.
• Legal and regulatory compliance — to fulfil any legal obligation applicable to vv77's operation, including responding to lawful requests from competent authorities.

5 Legal Basis for Processing

vv77 processes your personal data on one or more of the following legal bases depending on the purpose of processing:

• Contract performance — processing is necessary to fulfil our obligations under the vv77 Terms & Conditions, which constitute a binding contract between you and vv77. This covers account management, payment processing, game delivery, and customer support.
• Legal obligation — processing is necessary to comply with applicable legal requirements, including AML obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests — processing is necessary for vv77's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and product analytics, provided those interests are not overridden by your rights and interests.
• Consent — where vv77 relies on your consent as the basis for processing (primarily for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Personal Data

vv77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited circumstances:

6.1 Service Providers

vv77 engages trusted third-party service providers who process data on our behalf to assist us in operating the platform. These providers include payment processing partners (bKash, Nagad, Rocket, Upay), KYC and identity verification vendors, fraud screening tools, cloud infrastructure providers, and customer support software providers. All service providers are contractually required to process data only on vv77's instructions and to maintain appropriate technical and organisational security measures.

6.2 Game Content Providers

vv77 integrates games from licensed software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data for the purpose of game delivery, Random Number Generator (RNG) integrity, and technical support. They do not receive your full identity or payment data.

6.3 Legal and Regulatory Disclosure

vv77 may disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or legal process. We will, where legally permissible, notify you of such a disclosure.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of vv77 assets, your personal data may be transferred to the acquiring or successor entity. We will notify affected players of any such transfer and the applicable privacy arrangements before the transfer takes effect.

7 Cookies & Tracking Technologies

vv77 uses cookies and similar tracking technologies on the https://vv77.io platform. Cookies are small text files placed on your device by your web browser when you visit our site. vv77 uses the following categories of cookies:

• Strictly Necessary Cookies — required for the platform to function correctly. These cookies enable core features such as session management, login authentication, and cashier functionality. They cannot be disabled without breaking platform functionality.
• Analytics Cookies — used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data helps vv77 improve platform performance and user experience.
• Functional Cookies — used to remember your preferences such as language settings, display options, and responsible gaming reminder configurations, so that you do not need to re-enter them on each visit.
• Marketing Cookies — used (where you have consented) to track whether you arrived at vv77 via a promotional link, and to measure the effectiveness of vv77 marketing campaigns. No third-party advertising network cookies are placed on the vv77 platform without your consent.

You can manage cookie preferences via your browser settings. Disabling strictly necessary cookies may impair your ability to use certain platform features, including login and payment functionality.

8 Data Retention

vv77 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law or legitimate business need. The following general retention periods apply:

• Account and identity data — retained for the duration of your active Player Account relationship with vv77, plus a minimum of five years following account closure to meet AML record-keeping obligations.
• Transaction and payment records — retained for a minimum of five years following the date of the relevant transaction to comply with financial record-keeping requirements.
• KYC verification documents — retained for a minimum of five years from the date of submission or the date of account closure, whichever is later.
• Customer support records — retained for three years from the date of the last interaction, to support dispute resolution and service quality review.
• Technical and session data (logs) — retained for up to 12 months from the date of collection, after which it is anonymised or deleted.
• Marketing consent records — retained for as long as you maintain a marketing preference on your account, plus three years following the withdrawal of consent.

When the applicable retention period expires, vv77 will securely delete the data or render it permanently anonymous so that it can no longer be linked to an identifiable individual.

9 Data Security

vv77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and vv77 servers.
• Encrypted data storage for all sensitive personal data fields including identity document references, payment account identifiers, and KYC records.
• Role-based access controls ensuring that vv77 staff can only access personal data that is relevant to their specific role and operational responsibility.
• Multi-factor authentication for vv77 internal systems that contain personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Incident response procedures designed to detect, contain, and notify affected parties of any data breach within the timeframes required by applicable obligations.

Despite these measures, no system is entirely immune from risk. If you suspect that your vv77 account has been compromised or that your personal data has been accessed without authorisation, please contact us immediately at support@vv77.io.

10 Children's Privacy

The vv77 platform is strictly intended for adults aged 21 years and above. vv77 does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been submitted by an individual who is under 21, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who believe that a minor may have submitted personal data to vv77, or may have registered an account in contravention of our age policy, are encouraged to contact us immediately at support@vv77.io. We will investigate and act without delay.

vv77 uses both document-based age verification and algorithmic screening to detect and prevent underage access. These controls are reviewed and updated regularly to maintain their effectiveness.

11 Your Data Rights in Detail

As described in the Rights section above, you hold several rights in relation to your personal data. To exercise any of these rights, please submit a written request to support@vv77.io with the subject line "Data Rights Request" and include your registered account username and a brief description of the right you wish to exercise.

vv77 will acknowledge your request within five business days and provide a substantive response within 30 calendar days. In complex cases where more time is required, we will inform you of the extension and the reason for it within the initial 30-day period.

Please note that certain rights may be limited where vv77 has a legal obligation to retain data (e.g., AML record-keeping requirements) or where data is necessary to resolve an outstanding dispute. In such cases, vv77 will explain the specific reason why the right cannot be fully exercised and what alternatives are available.

12 Marketing Communications

vv77 may send you promotional communications about bonuses, new game releases, seasonal offers (such as Eid, Pohela Boishakh, or BPL season promotions), and platform updates. All marketing communications from vv77 are sent only where you have provided consent at registration or have subsequently opted in via your account settings.

12.1 Opting Out

You may withdraw your consent to receive marketing communications at any time by:

• Logging into your vv77 account and updating your communication preferences in the account settings section.
• Clicking the unsubscribe link present in any marketing email sent by vv77.
• Contacting vv77 support at support@vv77.io and requesting removal from all marketing lists.

Opting out of marketing communications will not affect transactional communications that are necessary to operate your account, such as deposit confirmations, withdrawal notifications, KYC status updates, and security alerts.

12.2 Profiling for Marketing

vv77 may use aggregated, anonymised data about your platform activity to segment players into broad groups for the purpose of sending relevant promotional offers. For example, players who regularly engage with cricket betting markets may receive notifications about BPL or T20 World Cup promotions. This segmentation does not involve automated decision-making that produces legal or similarly significant effects on you. You may object to this profiling at any time by contacting support@vv77.io.

13 Changes to This Privacy Policy

vv77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the features and services offered on the platform. The effective date displayed at the top of this document and in the sidebar will be updated whenever a new version is published.

For material changes — meaning changes that significantly affect how vv77 uses your personal data or that reduce your rights under this Policy — vv77 will provide advance notice to registered players via email or an in-platform notification at least 14 days before the changes take effect. Continued use of the vv77 platform after the effective date of a revised Policy constitutes acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how vv77 handles your personal data. Prior versions of this Policy are available on request by contacting support@vv77.io.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vv77 handles your personal data, please reach out to us using the contact details below. Our privacy team is committed to responding to all enquiries promptly and thoroughly.